support
need help with rawdah? we're here. you'll usually hear back within two business days.
common questions
does rawdah listen to my child?
for most of the app, no — lessons are listen, trace and repeat-aloud practice. for a small set of letters (alif, jeem, zay, lam, meem, noon, waw) your child can hold the mic button and say the letter's name, and noor will say so when it confidently hears it. we chose those letters because we measured them: on recordings of children, the app almost never mistakes another letter for them. more letters will be switched on as we can prove they work.
rawdah didn't confirm the letter, but my child said it correctly
that's expected sometimes. the listening feature only speaks up when it is confident, and it never tells a child they were wrong — if it isn't sure, it simply says 'good practice' and your child can try again or continue. it isn't a judgement of their pronunciation. please listen alongside them; you and their teacher are the real check.
does it check vowels or tajweed?
no. it can only confirm the names of the letters listed above. the vowel, tanween, sukun, shadda and madd lessons are listen-and-repeat practice. finishing a lesson shows that your child practised, not that they have mastered it.
can my child use rawdah offline?
yes. lessons, tracing, games and the garden all work offline, and progress syncs when you're back online. only the listening feature needs a connection; without one, those letters fall back to listen-and-repeat practice.
is the audio recorded by a real reciter?
the letter names and sounds use a professional arabic voice, and some example audio is computer-generated. we are arranging recordings by a qualified qari; new audio will arrive in an app update. if anything sounds wrong to you, please tell us — we will fix it.
what happens to my child's voice?
when your child holds the mic, the short clip is sent securely to openai's speech-to-text service, which returns text. rawdah does not store the audio and deletes it from your device as soon as the result comes back. openai does not train on it and may retain it for up to 30 days for abuse monitoring. if you'd rather not use the microphone, decline the permission — every lesson still works.
what's free and what's paid?
all 28 letter lessons are free. rawdah pro unlocks the later stages: short vowels, tanween and sukun, and shadda and madd. it's available monthly or yearly, and the price is shown in the app before you buy.
how do i cancel my subscription?
subscriptions are billed by apple. open the settings app on your iphone > tap your name at the top > subscriptions > rawdah > cancel. your access continues until the end of the billing period.
can my children share one subscription?
yes. one subscription covers every child profile in your family account. add siblings from the grown-ups area > children > add a child. each child has their own progress and garden.
i forgot my parent pin
on the 'for grown-ups only' lock screen, tap 'forgot pin?'. we'll email a 6-digit code to your account's address; enter it and choose a new pin. after several wrong tries the lock screen asks you to wait before trying again.
how do i delete my account?
grown-ups area > account > delete account. the family's data is removed from the device straight away, and everything in our database is permanently deleted 30 days later. signing in again within 30 days cancels the deletion. remember to cancel your apple subscription separately.